http://mobhappy.com/blog1/2006/01/30/a-cingular-step-in-the-right-direction/ Russell Buckley and Carlo Longino on mobile technology. Tue, 22 May 2012 09:13:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://mobhappy.com/blog1/2006/01/30/a-cingular-step-in-the-right-direction/comment-page-1/#comment-1598 Brad Mon, 30 Jan 2006 22:03:45 +0000 http://mobhappy.com/blog1/2006/01/30/a-cingular-step-in-the-right-direction/#comment-1598 I've noticed the same thing about Verizon. I used to work for Radioshack (back when they carried Verizon) and was on the phone with tech support on a regular basis. Most of the CSRs were friendly but incompotent, (leading to my frustration) but every now and then I'd get someone who really knew their stuff and made my life easier. One of the best ways to thank them is to email customer service with the name of the person and when you called, and that email will usually find its way down to the employee, and their superviser. I’ve noticed the same thing about Verizon. I used to work for Radioshack (back when they carried Verizon) and was on the phone with tech support on a regular basis. Most of the CSRs were friendly but incompotent, (leading to my frustration) but every now and then I’d get someone who really knew their stuff and made my life easier. One of the best ways to thank them is to email customer service with the name of the person and when you called, and that email will usually find its way down to the employee, and their superviser.

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