Today’s FT has a review of a new book about customer service, called The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Whoo, a book about customer service — I know what you’re thinking. But this one actually sounds pretty worthwhile, especially for the [...]
Archive | March, 2008
Zimbabwe Gets Political
One of my predictions for 2008 was that another Government would be “toppled by the people, who will organise their resistance primarily using their mobile phones”. I also hazarded a guess that it might be Zimbabwe, which has been misruled by Robert Mugabe and his henchmen for far too long. While it’s too early to [...]
moblogUK Up For More Awards
It’s been a little while since we last checked in with Alfie Dennen and his posse over at moblog:tech, but things are moving right along. Fresh off their win of a Media Guardian award earlier this month, they’ve now been nominated for three interactive BAFTAs. Congrats Alfie and co.! —–>Follow us on Twitter too: @russellbuckley [...]
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If You Send Lots Of SMS, You Might Be A Nutjob
Cellular News says: People who send large quantities of SMS messages could be suffering from a mental disorder more usually associated with internet addiction – writes a doctor in the latest issue of the American Journal Of Psychiatry. He wrote that people who are denied access to the internet or mobile phones displayed feelings of [...]
20 Billion!
AdMob (my employer, if you’re not from around these parts) has just served our 20 Billionth ad. Yay! My own involvement in the company goes back just over two years now, when I met Omar for the first time on St Patrick’s Day (March 18th) in Philadelphia, where he was just finishing the first year [...]
Moto to Split Off Its Handset Business
I’ve written plenty in the past about Motorola’s long-running problems; the latest in the saga is that the company has decided to split off its handset business into a standalone company in an attempt to reverse its fortunes. This is a financial “solution” that should give the company’s sagging share price a boost, but in [...]
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Another Mobile Jam Session at CTIA
Following the success of their event in Barcelona, the organizers of the Mobile Jam Session are putting on another one next Monday at CTIA in Las Vegas. Rudy de Waele tells me they have a few spots left, so if you’ll be around, sign up and check it out, as it promises to be a [...]
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On The Latest Transcoding Mess — Developers Respond With Some Ideas
More on the flap over US operator Sprint’s recent launch of a transcoder that uses a fake user-agent and breaks developers’ attempts to automatically serve up mobile-friendly content: First, Ed Moore from Openwave, the vendor of the Sprint transcoder, stops by in the comments to say that the company is working to “get the exclusion [...]
LG Rolls Out A Phone For Hannibal Lecter
LG has released a new device called the LG-SH240. Looks pretty basic with its 2-megapixel camera and all (especially for a Korean handset). But its key feature isn’t one defined by tech specs. Apparently its selling point is a keypad that feels like human skin. You know, I never really thought about that before, but [...]
Are You Going to San Francisco…and Web 2.0?
I’m really pleased to announce that I’ve been invited to speak at the prestigious Web 2.0 Expo event in San Francisco in April. It’s got to be one of the biggest and most prestigious events in the digital calendar, so it’s really flattering to be asked. I’m doing a panel called “After The Phone Rings: [...]
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