Comments on: Just So We’re All On the Same Page About What “Open” Means http://mobhappy.com/blog1/2008/03/19/just-so-were-all-on-the-same-page-about-what-open-means/ Russell Buckley and Carlo Longino on mobile technology. Tue, 22 May 2012 09:13:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Giff Gfroerer, i2SMS http://mobhappy.com/blog1/2008/03/19/just-so-were-all-on-the-same-page-about-what-open-means/comment-page-1/#comment-119093 Giff Gfroerer, i2SMS Sat, 22 Mar 2008 11:42:33 +0000 http://mobhappy.com/blog1/2008/03/19/just-so-were-all-on-the-same-page-about-what-open-means/#comment-119093 As we explore the whole issue of OPEN, one view we never hear is that of the carriers and their call centers. When someone downloads an application to their phone and it does not work, or it causes havoc with the OS, who do they call? They call the carriers customer support center. This is highly expensive for the likes of Sprint, Verizon, ATT, TMobile, etc. I am a complete advocate of OPEN. However, the carriers should not be held financially responsible for the end user downloading programs that ultimately cause the phone to malfunction. To really get an OPEN network, this issue must be addressed first. We always look at the developers side first. People really need to take the view from the carrier's side and what it costs them to support such applications. Figure this out and we may actually get a step closer to OPEN. As we explore the whole issue of OPEN, one view we never hear is that of the carriers and their call centers. When someone downloads an application to their phone and it does not work, or it causes havoc with the OS, who do they call? They call the carriers customer support center. This is highly expensive for the likes of Sprint, Verizon, ATT, TMobile, etc.

I am a complete advocate of OPEN. However, the carriers should not be held financially responsible for the end user downloading programs that ultimately cause the phone to malfunction.

To really get an OPEN network, this issue must be addressed first. We always look at the developers side first. People really need to take the view from the carrier’s side and what it costs them to support such applications. Figure this out and we may actually get a step closer to OPEN.

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