I pointed out on Monday how Dennis at Wap Review had discovered that Sprint has rolled out a lovely transcoder — a la Vodafone — that sends a dummy user agent to web sites, instead of the proper user agent of their customers’ handsets. The latest update was that people could ask for their sites [...]
More on Sprint’s Awesome Transcoder (That Breaks The Mobile Web)
by Carlo Longino on 19. Mar, 2008 in Advice to Operators
Sprint Starts Hiding User Agents (and Breaking the Mobile Web), Too
by Carlo Longino on 17. Mar, 2008 in Advice to Operators
You might remember the stink that was raised last year when Vodafone decided to break the mobile web by using a transcoder that sent sites a user agent for a PC browser, rather than the proper user agent from their customers’ mobile browsers. This renders user-agent based auto-detection useless, undoing the hard work of developers [...]
Voice Goes Flat Rate, Too
by Carlo Longino on 20. Feb, 2008 in Advice to Operators
We talk about flat-rate data plans all the time, but on Tuesday, three US operators announced flat-rate voice plans. For about $100 a month, subs on Verizon, AT&T and T-Mobile can now get unlimited national calls, and T-Mobile will throw in unlimited SMS and MMS to boot. Sprint had announced trials of a flat-rate plan [...]
AT&T Says “Whoops” On The SIM-Only Deal; No Need For A Contract
by Carlo Longino on 22. Jan, 2008 in Advice to Operators
I posted yesterday on the new that AT&T was selling SIM-only service, but apparently still required customers to sign a two-year contract. AT&T says now that the language on its online store talking about the two-year contract was a mistake, and that customers don’t generally need to sign a contract for SIM-only service. GigaOM says [...]
AT&T: Look How Open* We Are
by Carlo Longino on 21. Jan, 2008 in Advice to Operators
Please see the update to this story — AT&T says you don’t need to sign a contract to get SIM-only service. Unless you’ve been on Mars, you’ve noticed all the talk in the mobile industry about “openness”. Perhaps as part of its push to be “the most open wireless company in the industry”, as its [...]
The Pipe Is Only Dumb If You Make It That Way
by Carlo Longino on 14. Jan, 2008 in Advice to Operators
Over on GigaOM, Chetan Sharma has a guest column called The Operators vs. the Media Brands that’s well worth a read. He talks about how the two industries are converging, but how difficult it is for operators to become media companies, despite their comments to the contrary. The biggest point I took away from it [...]
Say It Ain’t So, T-Mobile — Stop Blocking Twitter
by Carlo Longino on 15. Dec, 2007 in Advice to Operators, Community Power
I’ve been a T-Mobile customer for several years now. I’ve always been happy with them — they offer good prices for their services, and their customer service has always been great (as I’ve written before. But I’m left reconsidering that this morning, as apparently T-Mobile has decided to block messages its users send to Twitter’s [...]
Another Glorious Example Of Customer Service
by Carlo Longino on 13. Dec, 2007 in Advice to Operators
A Canadian oil worker managed to run up an $85,000 phone bill with Bell Mobility after erroneously thinking he could use his handset, and its $10 unlimited internet plan, as modem for his computer. We’ve seen this sort of story before, dating back to Joi Ito’s GPRS roaming bill in 2004, and more recently with [...]
Is All This Talk Of ‘Open’ Just Lip Service?
by Carlo Longino on 11. Dec, 2007 in Advice to Operators
Open, open, open. It’s the buzzword of the moment in mobile, thanks to the likes of Google and Verizon. Operators are talking about how they’re open, how they want to foster innovation and new business models, and how they love openness and so on. But then pops up BusinessWeek with a story on how US [...]
A Couple Of People Worth Listening To
by Carlo Longino on 19. Nov, 2007 in Advice to Operators
There’s been some good stuff in the FT over the past few days, featuring some insights from the leaders of China Mobile and Vodafone — the world’s largest mobile operators by subscribers and by revenues, respectively. First, from last week, China Mobile chairman Wang Jianzhou on changing business models. He says operators need to innovate [...]

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