Category: Advice to Operators

Vodafone UK upped the competitive stakes today when it announced that its pay monthly customers will now get 500 MB of mobile data free each month as a part of their tariff. That’s awesome, and …

Sometimes it’s hard to grind out posts for the ol’ blog here. Conversely, sometimes they really do write themselves, like this morning. From Vero at Taptu and James Whatley at SMS Text News comes word …

Today’s FT has a review of a new book about customer service, called The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Whoo, a …

More on the flap over US operator Sprint’s recent launch of a transcoder that uses a fake user-agent and breaks developers’ attempts to automatically serve up mobile-friendly content: First, Ed Moore from Openwave, the vendor …

It’s still early in the year, but I think my prediction about “open” being the buzzword for 2008 is going to score me a point in our annual review. And, as I also predicted, a …